Refund policy

Last updated: September 5, 2026

At Archive AZ, we want customers to understand our return and refund process before placing an order. Please review this policy carefully.

30-Day Return Policy

We accept return requests submitted within 30 days after the order is delivered.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In the same condition in which it was received

  • Accompanied by all original tags and accessories

  • Returned in its original packaging

  • Accompanied by the order number or other proof of purchase from archiveaz.com

Shoes may only be tried on indoors on a clean surface. Items showing signs of outdoor wear, sole wear, stains, odors, damage, creasing caused by use, or missing packaging may not be accepted.

The original shoe box is considered part of the product. Do not attach shipping labels or tape directly to the shoe box. Place it inside suitable protective packaging before returning it.

How to Request a Return

To request a return, contact us at:

Email: info@archiveaz.com
Phone: +1 480-760-1625

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos of the item if it arrived damaged, defective, or incorrect

Please wait for written approval and return instructions before sending the item.

Approved returns should be sent to:

Archive AZ
5032 N Central Ave
Phoenix, AZ 85012
United States

Items returned without prior authorization may be refused or delayed.

Return Shipping Costs

For returns caused by an incorrect size selection, accidental order, personal preference, or change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping the shipping receipt. Archive AZ is not responsible for customer returns that are lost or damaged before reaching us.

If we confirm that an item arrived damaged, defective, or different from the item ordered, Archive AZ will cover the applicable return shipping cost and provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from the item ordered, contact us as soon as possible. Include your order number and clear photos of:

  • The item

  • The shipping packaging

  • The shipping label

  • The damaged or incorrect area

After reviewing the information, we will provide an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, prepaid return label, or refund.

Non-Returnable Items

We cannot accept returns for:

  • Items showing signs of wear or use

  • Items missing original tags, accessories, or packaging

  • Items damaged after delivery

  • Items returned more than 30 days after delivery

  • Gift cards

  • Items not purchased directly from archiveaz.com

These restrictions do not apply where prohibited by applicable law.

Exchanges

We do not offer direct exchanges.

If you need a different size or item, return the eligible item for a refund and place a new order. Product and size availability cannot be guaranteed.

Restocking Fee

We do not charge a restocking fee for approved returns that meet the conditions stated in this policy.

Original Shipping Charges

Original Express Shipping charges are non-refundable when a return is requested because of size, preference, an accidental order, or a change of mind.

If the return is caused by a confirmed Archive AZ error or an item that arrived damaged, defective, or incorrect, the applicable original shipping charges will also be refunded.

Return Inspection

After receiving your return, we will inspect the item and notify you whether the refund has been approved or declined.

If a returned item does not meet the conditions stated in this policy, we may decline the refund and contact you regarding the available options.

Refund Processing

Approved refunds will be issued to the original payment method within 5 business days after inspection.

Your bank or credit card provider may require additional time to process and post the refund. This processing time is controlled by the financial institution and may vary.

If more than 15 business days have passed since your refund was approved, please contact us at info@archiveaz.com.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request, but changes and cancellations are not guaranteed once the order has entered processing or has shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

Contact Us

For questions about returns or refunds, please contact:

Store Name: Archive AZ
Email: info@archiveaz.com
Phone: +1 480-760-1625
Address: 5032 N Central Ave, Phoenix, AZ 85012, United States
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)