Shipping policy

Last updated: September 5, 2026

This Shipping Policy explains where Archive AZ ships, how long orders generally take to process, available shipping methods, tracking information, and how delivery issues are handled.

Shipping Destinations

We currently ship to valid physical addresses within the 50 United States.

We do not currently ship to:

P.O. Boxes
APO/FPO addresses
U.S. territories
International destinations

Customers are responsible for providing a complete and accurate shipping address at checkout.

Order Processing Time

Orders are generally processed within 2–3 business days after payment has been approved.

Business days are Monday through Friday, excluding U.S. holidays. Orders placed outside business hours, on weekends, or on holidays will begin processing on the next business day.

Processing time is separate from shipping transit time.

Orders may require additional processing time if payment, billing information, or the shipping address needs to be verified. If additional information is required, we will contact you using the email address provided at checkout.

Shipping Methods and Delivery Estimates

Free Standard Shipping

Cost: Free
Estimated transit time: 10–14 business days after processing
Estimated total time: 12–17 business days, including processing

Express Shipping

Cost: $20
Estimated transit time: 6–8 business days after processing
Estimated total time: 8–11 business days, including processing

Shipping options and charges are displayed at checkout before payment is completed.

All processing and delivery timeframes are estimates and are not guaranteed.

Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

Carrier congestion
Severe weather
Holiday shipping volume
Transportation disruptions
Incorrect or incomplete addresses
Failed delivery attempts
Carrier service interruptions
Other unexpected logistical conditions

Archive AZ is not responsible for carrier delays after an order has been transferred to the shipping provider. However, we will assist customers with reviewing available tracking information and contacting the carrier when appropriate.

Fulfillment Locations

Orders may be processed and shipped from a location within our supply and fulfillment network.

The shipping origin displayed in the carrier’s tracking information may be different from the Archive AZ business contact address.

This does not affect the customer service, return, or refund terms published on archiveaz.com.

Split Shipments

An order containing multiple items may be shipped in separate packages.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation email or tracking number. Separate packages may arrive on different dates.

There is no additional shipping charge when we divide an order into multiple packages.

Order Tracking

When tracking information becomes available, we will send a shipping confirmation email to the email address provided at checkout.

Tracking information may take 2–3 business days after the shipping confirmation email to show the first carrier scan or movement.

Customers may track their packages through the carrier’s official tracking website using the tracking number provided.

If tracking has not updated after 3 business days, contact us at info@archiveaz.com and include your order number.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an address error, contact us as soon as possible. We will try to update the address, but changes are not guaranteed after the order has entered processing or has shipped.

Archive AZ is not responsible for delivery delays, losses, or returned packages caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an address problem, refusal, or failure to collect the package, we will contact you after the package is received. Additional shipping charges may apply if you request reshipment.

Changing or Cancelling an Order

We will try to accommodate your request, but changes and cancellations are not guaranteed after an order has entered processing or has shipped.

Once an order has shipped, the shipping address cannot be changed by Archive AZ. You may contact the carrier to ask whether delivery options are available.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it, please:

Check the delivery area, mailbox, porch, or other secure locations.
Ask household members, neighbors, building staff, or reception personnel.
Allow one additional business day because some carriers scan packages before completing delivery.
Contact the shipping carrier using the tracking number.
Contact Archive AZ if the package still cannot be located.

We will help review the available shipping information and assist with a carrier inquiry when appropriate.

A replacement or refund cannot be guaranteed until the delivery issue has been reasonably reviewed.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us at info@archiveaz.com.

We may open an investigation with the shipping carrier. Carrier investigations can take additional time to complete.

If the package is confirmed as lost, we will provide an appropriate resolution based on the circumstances and product availability. This may include a replacement or refund.

Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If the package or item arrives damaged, defective, or different from the item ordered, contact us promptly and provide:

Your order number
Clear photos of the item
Photos of the shipping packaging
A photo of the shipping label
A description of the problem

After reviewing the information, we will provide an appropriate resolution under our Return & Refund Policy.

Please keep the item and all original packaging until we have completed our review.

Refused and Undeliverable Packages

If a package is refused, not collected, or returned because it could not be delivered, we will contact you after it is received.

Any refund will be processed according to our Return & Refund Policy.

Original Express Shipping charges are not refundable when the delivery problem was caused by refusal, failure to collect the package, or an incorrect or incomplete address provided by the customer.

Contact Us

For questions about shipping, delivery, or tracking, please contact:

Store Name: Archive AZ
Email: info@archiveaz.com
Phone: +1 480-760-1625
Address: 5032 N Central Ave, Phoenix, AZ 85012, United States
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)

Please include your order number when contacting us about an existing order.