Frequently asked questions
Where do you ship?
We currently ship only to eligible physical addresses within the 50 United States.
We do not currently ship to:
- P.O. Boxes
- APO/FPO addresses
- U.S. territories
- International addresses
For complete information, please review our Shipping Policy:
How long does it take to process my order?
Orders are generally processed within 2–3 business days after payment has been approved.
Once your order ships, we will send a shipping confirmation email containing the available tracking information.
Business days are Monday through Friday and do not include weekends or U.S. holidays.
How long does shipping take?
Free Standard Shipping generally takes 10–14 business days after processing.
Express Shipping costs $20 and generally takes 6–8 business days after processing.
Delivery timeframes are estimates and may be affected by carrier delays, holidays, severe weather, address problems, or other circumstances outside our reasonable control.
Where will my order ship from?
Depending on product availability and fulfillment arrangements, orders may be processed and shipped from a location within our supply and fulfillment network.
The Archive AZ business contact address may be different from the shipment origin displayed by the carrier.
Do not send a return to the address shown on a shipping label. Contact our customer service team and wait for return authorization and instructions before sending an item.
What is your return policy?
We accept eligible return requests submitted within 30 days after an order is delivered.
To qualify for a return, the item must be unworn, unused, in the same condition received, and returned with its original tags, accessories, packaging, and proof of purchase.
Customers must contact us before sending a return. Items returned without prior authorization may not be accepted.
We do not offer direct exchanges. If you need a different product or size, return the eligible item for a refund and place a new order.
For complete return conditions and instructions, please review our Return & Refund Policy:
Who pays for return shipping?
For returns caused by an incorrect size selection, personal preference, accidental order, or change of mind, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or different from the item ordered, contact us promptly. We will review the issue and provide the appropriate return instructions, including a prepaid return label when applicable.
How long does it take to receive a refund?
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds are generally issued to the original payment method within 5 business days after inspection.
Your bank, card issuer, or payment provider may require additional time to process and post the refund.
Is my payment information secure?
Payments are processed through secure third-party payment providers made available through Shopify.
Archive AZ does not directly receive or store your complete credit or debit card number.
Do not send complete card numbers, security codes, passwords, or other sensitive payment information by email, telephone, or contact form.
How can I track my order?
When your order ships, we will send a shipping confirmation email containing the tracking number.
Tracking information may take 2–3 business days after shipment to display the first update in the carrier’s system.
You can also track your order here:
How can I contact you?
If you have questions about a product, order, payment, shipment, return, or refund, please contact us:
Store Name: Archive AZ
Email: info@archiveaz.com
Phone: +1 480-760-1625
Address: 5032 N Central Ave, Phoenix, AZ 85012, United States
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)
You may also contact us through the contact form on our website:
https://archiveaz.com/pages/contact
We aim to respond within two business days during regular customer service hours.