Payment Policy

Last updated: September 5, 2026

This Payment Policy explains the payment methods, currency, billing requirements, payment verification, taxes, and refund processing applicable to purchases made through archiveaz.com.

Accepted Payment Methods

Archive AZ currently accepts the following payment methods:

  • Visa

  • Mastercard

The payment methods available for your order will be displayed at checkout before the order is submitted.

We do not accept cash, checks, money orders, bank transfers, or payment by telephone or email.

Payment Currency

All product prices, shipping charges, taxes, and other amounts displayed on archiveaz.com are shown and processed in United States dollars (USD), unless clearly stated otherwise at checkout.

If your bank or card issuer uses another currency, it may apply currency-conversion charges or other fees. These charges are determined by your financial institution and are not controlled by Archive AZ.

Payment Timing

Full payment is required when an order is submitted.

By placing an order, you authorize the selected payment provider to charge the total amount displayed at checkout, including:

  • Product prices

  • Applicable shipping charges

  • Applicable sales tax

  • Any other charges clearly disclosed before payment

Orders will not be processed until payment has been successfully authorized or approved.

Payment Authorization

When you place an order, your card issuer may authorize or temporarily hold the order amount.

In some cases, an authorization may appear as a pending transaction before the final charge is completed. If an order is cancelled or payment is unsuccessful, your bank may require additional time to release the authorization.

The timing for releasing pending authorizations is determined by your card issuer and is outside the control of Archive AZ.

Secure Payment Processing

Payments are processed through third-party payment providers made available through Shopify.

Archive AZ does not directly receive or store your complete payment card number or card security code.

Payment providers process payment information according to their own terms, security procedures, and privacy policies.

Customers should not send complete card numbers, card security codes, passwords, or other sensitive payment information by email, telephone, or contact form.

Billing Information

Customers must provide current, complete, and accurate billing and payment information when placing an order.

The billing information provided at checkout should match the information held by the card issuer.

Incorrect or incomplete information may result in:

  • Payment being declined

  • Additional verification

  • Delayed order processing

  • Order cancellation

Contact us as soon as possible if you notice an error in your billing information.

Payment Verification

To protect customers and reduce unauthorized transactions, some orders may require additional verification.

We may request confirmation of:

  • Customer contact information

  • Billing information

  • Shipping information

  • Order details

  • Authorization to use the selected payment method

An order may be placed on hold or cancelled if payment cannot be verified, appears unauthorized, presents a fraud or security concern, or does not pass the payment provider’s verification process.

Do not send identity documents or sensitive financial information unless Archive AZ has provided clear and secure instructions.

Declined Payments

A payment may be declined for reasons including:

  • Insufficient funds

  • Incorrect card information

  • Incorrect billing information

  • An expired card

  • Card issuer restrictions

  • Fraud-prevention controls

  • The transaction being blocked by the card issuer

If your payment is declined, verify the information entered and contact your bank or card issuer for assistance.

Archive AZ does not control the card issuer’s approval or decline decision.

Order Confirmation and Acceptance

After an order is submitted, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we received your order. It does not guarantee final order acceptance or product availability.

We may cancel an order if:

  • Payment cannot be verified

  • Payment is declined or reversed

  • The product is unavailable

  • Product or pricing information contains a material error

  • The order appears fraudulent or unauthorized

  • The order cannot reasonably be fulfilled

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Prices and Pricing Errors

We make reasonable efforts to display accurate product prices and order information.

If a material pricing or listing error affects an order, we may contact you before fulfillment to explain the issue and provide the available options.

We may cancel and refund an affected order if the correct information cannot be confirmed or accepted.

Prices may change before an order is submitted. Price changes do not affect orders that have already been accepted, except where correction is permitted or required by applicable law.

Sales Tax

Applicable sales tax is calculated at checkout based on the order information and shipping destination.

The total amount, including applicable taxes and shipping charges, will be displayed before you complete payment.

Duplicate Charges

If you believe you were charged more than once for the same order, check whether one of the transactions is listed as pending.

Some pending transactions may be temporary payment authorizations rather than completed charges.

If multiple charges have been completed, contact us at info@archiveaz.com and include:

  • Your order number

  • The transaction dates

  • The amounts charged

  • The last four digits of the card used

Do not send your complete card number or card security code.

Unauthorized Transactions

If you see an Archive AZ transaction that you do not recognize, contact your bank or card issuer immediately.

You should also contact us at info@archiveaz.com so that we can review the available order information.

We may require reasonable information to verify your identity and investigate the transaction.

Refunds

Approved refunds are issued to the original payment method used for the order.

We cannot send a refund to a different card, bank account, or payment method.

Approved refunds are generally issued within 5 business days after return inspection or cancellation approval.

After a refund is issued, your bank or card provider may require additional time to post the credit to your account. This processing time is controlled by the financial institution.

Please review our Return & Refund Policy for complete information about return eligibility and refund conditions.

Chargebacks and Payment Disputes

If you have a concern about an order or payment, please contact us first so that we can review the issue and provide available assistance.

Submitting a payment dispute does not automatically cancel an order or guarantee a refund. Payment disputes are reviewed by the applicable bank, card issuer, and payment provider according to their procedures.

Nothing in this section limits any rights available under applicable law.

Contact Us

For questions about payments, billing, charges, or refunds, please contact:

Store Name: Archive AZ
Website: https://archiveaz.com
Email: info@archiveaz.com
Phone: +1 480-760-1625
Address: 5032 N Central Ave, Phoenix, AZ 85012, United States
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)

Please include your order number when contacting us about an existing order.